Your customers trust you. You can trust us.
Pulse Rep handles reviews, texts and job history for real customers. Here's how we keep all of it safe.
Encrypted, at rest and in transit
The credentials Pulse Rep uses to reach your tools are encrypted with AES-256-GCM before they're stored, with the key kept separately from the database.
Everything travels over HTTPS (TLS), and browsers are told to always use a secure connection.
Sign-in with a second step
Two ways in: a password plus a one-time code emailed to you, or Sign in with Google. Every request to your data is checked on the server.
Access to a workspace is by invitation only, with owner, admin and member roles. Removing someone takes effect immediately.
Your data stays yours
Each business's data is kept in its own workspace and is never shown to anyone outside it.
We never sell your data or your customers' data. Disconnect any tool, or ask us to export or delete your data, at any time.
AI that doesn't train on your data
Pulse Rep's AI runs on Google's Gemini API on a paid tier whose terms don't allow your data to be used to train models.
Customer reviews and messages are treated strictly as data to analyze, never as instructions.
Only the access features need
ServiceTitan is read-only. GoHighLevel is read-only except for the texts you send and the pipeline moves you make. Google Business Profile changes only the replies you post.
Pulse Rep's use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.
Built-in protections
Security headers that stop other sites from framing Pulse Rep, rate limits and spam checks on every public form, and server-side logs for troubleshooting.
Our providers: Google (sign-in, Business Profile and Gemini AI), Supabase (database and authentication), Railway (hosting), Stripe (billing) and Resend (email).
Found a security concern, or need a security questionnaire filled in? Email support@pulserep.app and we'll respond within one business day. See also our privacy policy.